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Original topic:

Software

(Topic created on: 12-27-2024 10:17 AM)
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modzamore
Beginner Level 2
Options
Galaxy A
Hallo guys im failing to update software on my fon..im using galaxy A34 5G
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3 Comments
ngonidzashe
Expert Level 4
Galaxy A
Hi Go to your phone settings > Software Update and send the screenshot of the error and make sure you have enough memory, Ensure you’re connected to a stable Wi-Fi network. Software updates may fail over an unstable connection.If Wi-Fi isn't working, try using mobile data (ensure you have sufficient data).
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ngonidzashe
Expert Level 4
Galaxy A
Troubleshoot Common Issues

a. Clear Cache of Software Update Service

1. Go to Settings > Apps.


2. Tap the three dots (top-right) and select Show system apps.


3. Find Software Update or Software Update Service.


4. Tap Storage > Clear Cache.


5. Retry the update.



b. Reset Network Settings

If the issue is related to connectivity:

1. Go to Settings > General Management > Reset > Reset Network Settings.


2. Reconnect to Wi-Fi and try again.
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ngonidzashe
Expert Level 4
Galaxy A
Factory Reset (Last Resort)
If all else fails, perform a factory reset (after backing up your data):Go to Settings > General Management > Reset > Factory Data Reset.Set up your phone again and retry the update.
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