Hey guys , I am using my galaxy a31 mobile phone for sometime but for some reason the smart view feature in it is not working . I have tried everything forcestopping it,clearing the data and restarting the phone etc, but nothing seems to work.My phone's software and smartview app both are up to date .I have tried other casting apps as well but every app has the same issue it shows me the device i want to connect(my laptop) and it starts connecting but never establish a connection with my phone while it easily gets connected to my friends mobile which from m series.Any help would be appreciated, Thanx in advance
I think so smartview has stopped working long time ago. They recommended using Google home instead. It's some Android 11 or 12 problem that u can't use smartview
We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same and please follow the easy troubleshooting steps which might help to solve the issue.
1: Turn off your mobile and your Smart TV for 30 seconds turn it back on and test if it fixes the issue.
2: To connect your device with a TV, follow the below steps:
Swipe down the Notification panel >> Select smart view option >> Enable Smart view >> Select the desired device >> Tap to connect TV model no. >> Notification bar will appear on the TV screen and select Allow to give permission to connect your device >> The phone is connected with the TV.
3: Both devices do not have screen mirroring switched on. You need to have the mirroring connection to be open on both your smartphone/tablet and the TV for the mirroring to work correctly.
4: If the issue still persists then kindly try the below-mentioned step to overcoming the issue-
Step 1. Enable Bluetooth and Wi-fi during connectivity. Step 2. Settings >> Tap on Apps >> Tap on More (Three dots) >> Tap on Show system apps >> Search Smart view app >> Tap on Storage >> Tap on Clear data. Step 3. Ensure your device and TV must be closed. Step 4. Check Wi-Fi connectivity. Internet speed must be good. Step 5. Go to setting >> General management >> Reset >> Setting Network Reset.
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).
Thank you for writing to us. Warm Regards, Samsung Customer Support.
