Original topic:

Slow Charging

(Topic created on: 04-29-2020 05:06 AM)
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Abidkazi3107
Beginner Level 2
Options
Galaxy A

A6 plus charging slow problem 

3 Comments
amanjalwehra
Expert Level 3
Galaxy A
try this tips
1. charge with original charger
2. try to charge in low temperature area example in ac room or room you think is cooler than other part of house.
3. If possible charge on airplane mode.
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Manoj03
Active Level 4
Galaxy A
ur usb cable might be damaged, try charging with different cable...
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Samsung_Support4
Moderator
Moderator
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Galaxy A

Dear Samsung Member,

 

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

1. We always recommend to use genuine Samsung charger for charging your device.

 

2. Check your charging cable (USB cable) for physical damage such as wear and tear, bent prongs etc. If it is damaged then kindly visit your nearest service center to get it replaced.

 

3. Check charger functionality, try to charge your device with some other charger or use your charger to charge some other device.

 

4. Check charging, if rating is 15W or above. Kindly try to charge the device in a non-inverter socket.

Note: Kindly open Device care from Settings > Battery > Please tap on 3 dots(more option) at the top right hand side > please select settings > enable fast cable charging.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > click on “+“icon > send feedback > error report/ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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