Serious probs, do help!

[whosjai]

I have an A5 2017.
My screen won't go off during I am on a call. I have tried everything. I can't find this feature *Turn off screen during calls*.
Please help.

Thanks.

[kaku01]

yah bro after n update this problem is happened

[kaku01]

i hav also a5 2017

[whosjai]

This is a major problem. I read some answers in diff forums, they say uninstall samsung pay and it'll be alright.

[whosjai]

I don't know when they arw going to fix it.

[sanjayjr]

reset your phone

[siddh]

it's an hardware problem of proximity sensor

[whosjai]

What? Really? then what should I do? Go to the samsung store?

[whosjai]

Or I should contact them?

[ishuadi]

what r u using other phone secren glass