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Original topic:

Secure Folder

(Topic created on: 04-26-2025 03:56 PM)
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Hsvdon
Beginner Level 2
Options
Galaxy A
I forgot my secure folder Pattern lock, how can I re solve this problem.There is no any forget options in secure folder.Please help me to resolve this problem 
3 Comments
FAlShari
Active Level 8
Galaxy A
Hi i can help you with this, put a one time password or incorrecly or the wrong patern and forget password will appear, press and reset, mark this as a solution if it works for you , so other with the same problem can see it, hope this help.
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Hsvdon
Beginner Level 2
Galaxy A
No forget options not showing,when I try wrong pattern next try time is continuously extending,it has extended up to 6 hours,
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Samsung_specialist
Community Manager
Options
Galaxy A

To resolve this issue and reset your Secure Folder password, we offer the following options:

 

Option 1: Forgot Pattern or PIN Code
1. Launch the Secure Folder app and deliberately enter the wrong pattern or PIN code.
2. Tap on "Forgot pattern" or "Forgot PIN code," and then select "Reset." This action will prompt you to sign in to your Samsung Account.
3. Sign in to your Samsung Account, and you will then be able to set a new PIN, pattern, or password to log back into Secure Folder.

 

Option 2: Change Lock Type
1. Open the Secure Folder app and enter your current lock type (PIN, pattern, or password).
2. Tap on the three dots menu icon and select "Settings."
3. Choose "Lock type" and re-enter your current Secure Folder PIN, pattern, or password.
4. Once you've entered your lock type, you can proceed to change your Secure Folder passcode.

 

Option 3: Sign Out and Reinstall Secure Folder
1. Go to your device's Settings and select your Samsung Account.
2. Sign out of your Samsung Account.
3. Re-launch the Secure Folder app and tap on "Uninstall."
4. After uninstalling Secure Folder, sign back into your Samsung Account, and then reinstall the Secure Folder app.
5. Follow the setup process to configure Secure Folder with your new passcode.

 

Please note that the availability of the "Forgot PIN" or "Forgot Pattern" menu depends on whether the ‘Reset with Samsung account’ option is enabled. If not, you may need to follow the steps outlined in Option 3.

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