Original topic:

Can't reset my secure folder pin because no forgot pin option

(Topic created on: 06-15-2024 02:01 PM)
108 Views
Members_utUdwgg
Beginner Level 2
Options
Galaxy A

My secure folder is locked I forgot the pin but the app doesn't show the reset or forgot pin option what can I do?

7 Comments
boblyl
Active Level 2
Galaxy A
Yes
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Members_utUdwgg
Beginner Level 2
Galaxy A

What can I do the app has errors i just updated it but the reset option is still missing 

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boblyl
Active Level 2
Galaxy A
We're you living
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traver
Active Level 7
Galaxy A
There is a forgot pin option that pops up if you put the wrong pin once. Had you selected reset using Samsung account when setting up secure folder?
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alhusaiy
Active Level 2
Galaxy A
Same thing happened to me

The problems samsung thinking that because they have secure folder, the didn't work more on this regards

All samsung mobile not good not support apps lock build in. IPhone now with new update support apps lock 🔐
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ojwh
Active Level 7
Galaxy A
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Samsung_specialist
Community Manager
Options
Galaxy A

Apologies on the inconvinience and kindly note that The Reset with Samsung Account setting MUST be enabled before following the steps mentioned from the below link:

https://www.samsung.com/ae/support/mobile-devices/resetting-my-secure-folder-passcode/ 

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