Original topic:

A70 home screen not opening after update 11/06/2024

(Topic created on: 06-12-2024 04:02 PM)
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DARSANDevadas
Beginner Level 3
Options
Galaxy A
After latest update installed as on 11/06/2024 ,once I open the On screen finger print lock home screen as well as menu is not appearing. Then I should've to Restart my samsung A70 . This is happening from. Yesterday's update. Since and then it was so cool. This bug should be patched well. Pls help.
3 Comments
ojwh
Active Level 7
Galaxy A
Hello. Sorry to hear this. The A70 is a solid performer and I still have mine as a backup device.

Are you referring to this update:

Software update information • Version: A705FNXXU5DXD2 / A705FNOJM5DVG1 / A705FNXXU5DXD2 • Size: 185.17 MB • Security patch level: 1 December 2022
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sms222000
Active Level 7
Galaxy A
Try reset your phone
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Samsung_specialist
Community Manager
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Galaxy A

If your phone is misbehaving, it's possible a third-party app (or apps) is crashing the device software.

Safe Mode lets you operate your phone without running any third-party apps. This allows you to easily remove any app that may be causing a conflict or software problem.

To run Safe Mode on your phone, follow these steps:

Power off the phone.

Power on the phone. The Galaxy logo displays.

When the Samsung logo appears, press and hold the volume down button.

'Safe Mode' is displayed in the bottom left corner of the screen.

To exit Safe Mode, restart the phone. When it reboots, it will no longer be in Safe Mode.

 

if the issue is still there Report an Error using the Samsung Member Application

Launch Samsung Members app.

Tap on Support, scroll down the screen and select Error Reports.

Choose a Category below.

Make Sure That Send System Log Data is selected to help resolve your questions quickly and describe your problem in detail.

Change the Frequency to Whichever You Prefer.

You Will Get a Response Notification Shortly From Samsung.

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