Screen not working.

[SarfAhm]

Can someone please tell me the reason why sometimes my A22 4g screen freezes and doesn't responds at all?

[SarfAhm]

And upper portion of screen lags.

[goodthings]

Kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[cs_member8]

Dear Samsung member,

Greetings from Samsung customer support.

As per your query, we would request you to kindly perform the following steps to resolve your issue.

Please check removing and reinserting'' the battery (If removable) or restart (soft reset) your device.
Please follow the below steps, if the battery is removable:
Remove back cover from the device>>Gently remove the battery>>Re-insert the battery>>Fix the back cover.

Please follow the below steps, If the battery is non removable:
Press the power and volume down key simultaneously for few seconds.

Check space availability:
Path: Settings > Device Care >Storage
To improve the device performance there should be sufficient space. Request you to keep at least ''minimum 20% internal memory free''.

Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support