Screen Automatically Turned Off

[LuckyLakshman]

Dear Friends...

I'm using A30 for the last 8 months. Some times the screen will automatically turned off while incoming calls.. Anyone kindly tell me the solution..

[Anonymous]

you can off that feature in your settings

[LuckyLakshman]

what settings bro???

[Samsung_Support6]

Hi there,

Please follow the below mentioned steps in order to resolve the issue:-

1) Perform the clear cache of the app (Go to settings>>apps>>phone app>>clear cache).

2) Do the reset app preference (setting>>apps>>three dots on the right top>>reset app preferences).

3) Do the reset settings of the device (setting>>general management>>reset>>reset setting).

For further assistance, register your concern in Samsung members app (click on “+“icon>send feedback>Error report/ Ask Questions).

Regards,

Team Samsung Members