Original topic:

Samsung galaxy A35 5G battery drain

(Topic created on: 10-31-2024 05:37 PM)
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SAMSUNGLOVER_25
Active Level 1
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Galaxy A
I have bought this phone 6 months ago but the battery drain has been going drastically down like about 15% in an hour. The phone has also gone through the learning the usage pattern stage but the still the battery drain is constantly same like as I bought it. I think Samsung must look out on this problem it is not my problem but it is the same issue for all the Samsung galaxy A35 users. The battery is draining in the same rate as in 120 Hertz. I think Samsung must fix it in the one UI 7 update and optimise it better way and also Samsung as a lot of time to optimise it as the one you wise going to launch in 2025
7 Comments
SRIKANTA888
Active Level 4
Galaxy A
Same problem with me friend.
goodthings
Expert Level 5
Galaxy A
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also,click on 3dots in my reply section and click on accept solution. Thanks.
Galaxy A
Thanks 👍🏻
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goodthings
Expert Level 5
Galaxy A
Your's most welcome.
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goodthings
Expert Level 5
Galaxy A
Your's most welcome to here.
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cs_member8
Moderator
Moderator
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you kindly perform the following steps to resolve your issue by the given links. However, we are taking your valuable feedback regarding this.

● Galaxy device Battery drain issue: https://www.samsung.com/in/support/mobile-devices/how-can-i-optimise-and-extend-the-battery-life-on-...

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

yolo1896
Beginner Level 4
Galaxy A
Same problem
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