Original topic:

Samsung a70 Oneui 2 ,Sound problem in PUBG Mobile

(Topic created on: 05-18-2020 08:21 AM)
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SaidVenom
Beginner Level 3
Options
Galaxy A

I update my phone in oneui 2.0 , when I play pubgmobile the sounds like if dolbyatmos is activated but it is not. I Hear the game sound differently !!!!? (The problem is not in the game)

2 Comments
robertokoyu14
Beginner Level 4
Galaxy A

PLEASE SAMSUNG FIX IT FAST

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cs_member9
Active Level 7
Galaxy A

Dear Samsung Member,

 

Greetings from Samsung Customer Support!

 

We at Samsung understand your concern. Kindly follow the below mentioned steps to improve the performance of the device:

 

  1. Disconnect anything plugged into the headphone jack like, selfie stick, headphone, Bluetooth, etc.
  2. Remove any third-party case, protective films, or any other accessory that usually comes in contact with your device. (If any)
  3. Check mute all sound option: Settings>> Accessibility>> Hearing enhancements>> Disable Mute all sounds (if enabled).

If the issue still persists, register your concern in Samsung Members Application in order to assist you better. (Samsung Members App>>Get Help>> Feedback>>Error report>> Attach log file for any issue)

 

Thank you for writing to Samsung.

 

Warm Regards,

Samsung Customer Support

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