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05-18-2020 08:21 AM (Last edited 05-18-2020 08:43 AM ) in
Galaxy AI update my phone in oneui 2.0 , when I play pubgmobile the sounds like if dolbyatmos is activated but it is not. I Hear the game sound differently !!!!? (The problem is not in the game)
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05-18-2020 01:16 PM in
Galaxy APLEASE SAMSUNG FIX IT FAST
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05-20-2020 02:09 PM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
We at Samsung understand your concern. Kindly follow the below mentioned steps to improve the performance of the device:
- Disconnect anything plugged into the headphone jack like, selfie stick, headphone, Bluetooth, etc.
- Remove any third-party case, protective films, or any other accessory that usually comes in contact with your device. (If any)
- Check mute all sound option: Settings>> Accessibility>> Hearing enhancements>> Disable Mute all sounds (if enabled).
If the issue still persists, register your concern in Samsung Members Application in order to assist you better. (Samsung Members App>>Get Help>> Feedback>>Error report>> Attach log file for any issue)
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support