Samsung a50s

[isumantadas]

I request you to the Samsung team please fix the fingerprint issue in Samsung a50s.

[Abhisheksingh]

for your kind information a50s user don't face any fingerprint issue.
Use your fingerprint without applying any screen guard.

[isumantadas]

I don't know Samsung had provided corning gorilla glass protection...so that's why I used tempered glass...

[Gaurav73040]

may be you are using a screen protector

[rohit13579]

i think register fingerprint after applying screen guard . but kya fayda main bhi paresan hu is slow fingerprint se . 22000 ka phone aur fingerprint slow

[Samsung_Support6]

Hi there,

Kindly follow the below mentioned steps to resolve the issue-

> If any screens guard/tampered glass/protection film is available then first disables the fingerprint settings and then removes the screen guard.

> Once screen guard is removed now register the fingerprint again and check the issue

> Make sure to use the central fingerprint parts evenly when you register or scan fingerprint, so that all portions of fingerprint, including the centre and corners have been fully scanned.

> If problem does not get resolved, run the device in Safe mode and reconfigure the fingerprint.

> If issue still persists, create data backup and reset the device.

>If you still have similar problems please visit to the authorized Samsung service centre with device and have it inspected for further resolution.

For address details of Samsung Service centres follow the link mentioned below-

http://www.samsung.com/in/support/servicelocation/

Regards,

Samsung Members Team