Samsung Galaxy a33 5g white dot on middle of screen when using finger sensor in full dark environmen

[khuzaimaasad]

Hi everyone,

I'm experiencing a peculiar issue with my Samsung A33 5G, specifically in low-light environments. I've noticed a small dot of white light that appears on the screen when I tap on the fingerprint sensor. I've observed that this issue occurs only when the ambient lighting is low or during nighttime.

To provide more context, the white dot of light appears in the middle of the screen and is visible only when I tap on the fingerprint sensor. It's not a persistent dot but rather a brief flash of light that coincides with the finger sensor interaction. I have tried cleaning the screen and adjusting the display settings, but the issue persists.

I attempted a device reset as a troubleshooting step, but unfortunately, it did not resolve the problem. I'm unsure if this is a hardware or software-related issue. It's worth mentioning that the device is running the latest firmware version available.

I have reached out to Samsung support and visited an authorized service center, but they were not aware of this particular issue. I'm hoping that someone in this community might have encountered a similar problem or have some insights into what could be causing it.

Has anyone else experienced this white dot of light issue on their Samsung A33 5G? If so, were you able to find a solution or receive any guidance from Samsung support? Any suggestions or advice would be greatly appreciated.

[Cnusri]

Worst mobile in my life . Every month troubles. Why to buy this brand . 1. https://youtube.com/shorts/zt2E_r_e6g0?feature=share 2. https://youtube.com/shorts/6ja5moiAsGY?feature=share 3. https://youtu.be/GoUWH0pNTiA




4. https://youtu.be/p0lwHC0UuzM




5 . https://youtu.be/cU8Z7k9d_l0

[cs-member11]

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.

Please check your device in safe mode.
Step 1: To enter into Safe mode:
Power off the device>Press and hold the Power key for one or two seconds to turn on the device>>When the Samsung logo appears, press and hold the Volume down key.

Note: If your device functions correctly in Safe Mode, it is most likely that the issue lies with a 3rd party application that can be uninstalled to resolve the problem.

To exit the safe mode, restart the device.

Step 2: Check for Software Updates using the steps:
Settings >> Software update >> Download and install>>Check for software
update >> If Software update available>>Download>>Downloading updates>>Install now.
Note: Your phone will restart after the update is installed.

Step 3: Please reset all device settings using the steps:
Apps>settings> general management>reset all settings( Delete just settings) / Factory reset( Delete complete files, apps etc)

Kindly create a data backup of your device via the smart switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
Remember the google password before resetting the device because it is required during the initial setup.

If you do not remember then advise to reset (Forgot password) the google account.
For this; Open Gmail (https://accounts.google.com/servicelogin)>>Select forgot password>>Select "try another way" like mobile number, security question, etc.>>Select Next.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Thank you for writing to Samsung.
Warm regard,
Samsung customer support

[KNIGHTSK]

Same problem 😕 in my phone also

[SinghAmit123]

This white dot light also on my galaxy a34 5g while in low light using fingerprint