Hi i have had my phone about 3 months (brought early september 2022) yesterday afternoon my phone was hot to touch so I took off the cover to cool (wasnt left in a hot area or in the sun and wasnt in use). about an hour later it had a software update and when the phone finished installing the update and then reboot it just kept rebooting in a loop. now even after my phone has been on charge a couple hours it now wont turn on, nor willl the charge come up on the screen. Not sure what to do next.
We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to update your device, if you are facing any issue with your device register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.
Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).
Note. please attach the error log file within 15 minutes of the error occurring.
