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07-21-2020 08:15 PM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
You may need to try clearing the app cache and data within your Settings to resolve this issue:
>>Launch your settings>apps>crashing app>storage>touch clear cache &clear data.
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support