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03-25-2020 12:24 PM in
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03-25-2020 12:57 PM in
Galaxy Aenable power saving mode, keep location service off, keep AOD on schedule, switch on data when needed
may be it resolve
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03-25-2020 01:20 PM in
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03-25-2020 02:55 PM in
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03-25-2020 03:03 PM in
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03-26-2020 10:48 AM in
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05-04-2020 05:26 PM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
Apologies for the delay in response. However, understanding the criticality of the situation; we had to ensure the well-being and safety of our employees which led to the delay in response.
Hope your issue is resolved. In case the issue still persists please follow the below mentioned steps.
- Perform Battery Optimization: Settings > Select Device Maintenance/Device Care > Optimize > Optimize all options like Battery, Storage and Memory
- Adjust screen timeout settings: Settings> Display> Screen timeout> Select minimum screen timeout.
Battery related Concern: For more information, you can also follow given link:
https://www.samsung.com/in/support/mobile-devices/samsung-mobile-battery-drain-issue/
For further assistance, register your concern in Samsung Members Application (Samsung Members App > Feedback >Error report > Attach log file for any issue)
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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07-10-2020 03:52 PM in
Galaxy AI'm a battery freak and the reason I bought this A71 is because of good battery reviews. Sadly, it's 4th day since I bought this phone and I'm very much disappointed. My old J7 2016 performs better than this phone after 4 years of usage.
Before you advise me about battery saving measures let me clear it that I have done the following things from the day I got the phone;
> Screen Brightness to 5% all the time.
> Dark mode on from day 1.
> Black solid color Amoled Wallpaper from day 1.
> No location, GPS use.
> Not a gamer at all.
> Always-on display off from day 1.
> Bixby disabled from day 1.
> Animations disabled.
> Not opting to vivid mode because I thought it might consume battery.
> No issue of poor signals on cellular service.
> Battery saving mode on.
I charged my phone to 100% last night and before I sleep I optimized the phone and there was no app running in the background and I even turned off the wifi with Brightness lowered to 5%. I woke up after 5 hours and saw my battery at 96%. The stats show no background app or screen on time but still this battery drop. Why is it happening?
This is about last night. My phone got stuck at 98% and it was there for 25 mins. I plugged out and plugged in again it jumped to 100%.
Phone is amazing but I'm seriously disappointed by the battery life of this phone. I'm not a heavy user. I only use Twitter, Samsung Notes, Chrome to browse and some audios already present in my phone memory.
After half day of very light use of twitter, chrome browsing and samsung notes use, the battery drops to 50%. I have to charge it daily from 50% for my very lite use.
Please help me with this battery issue.
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11-24-2020 01:13 PM in
Galaxy AI'm facing same problem with my 4 weeks old A71, 8GB RAM . A good device but I'm disappointed with the battery. I updated to one UI 2.5 but still yet no change.
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12-05-2020 07:09 PM in
Galaxy AIve just bought the A71 because of the reviews which said battery life good. It is draining fast than my old Samsung A5 and I have done everything that has been suggested. I am disappointed too this was one of the reasons I bought a new phone as my old phone is 3 years old. I thought I wouldnt have to charge it every day and I hardly used my phone yesterday.
