Samsung A50 usb file transfer not possible, otg not detecting

[sajila50]

Hello all, urgent help required 

My A50 mobile not detecting usb file transfer  mode once plugged in.  Also while charging need to select charging this phone only option to enable charging. Can any one help me on this issue.

[Th00kuDuraii]

may be problem with your charging cable
use proper one came with the box

[Pavandivvela]

I am using cable and charger came with box but still having same issue .. i think it may be a bug

[Pavandivvela]

same issue with me happening only after recent update

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Kindly follow below given steps in order to resolve your issue:-

1. Try different OTG with your device.

2. Reset the device:- How to reset: Settings>General Management>Reset>Reset settings: Reset all settings to their default.
NOTE:- Before resetting, kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support