Please perform the following steps to resolve the issue: 1- If any screen guard/tampered glass/protection film is available then first disable the fingerprint settings and then remove the screen guard. 2- Once screen guard is removed now register the fingerprint again and check the issue. 3- If problem does not get resolved, run the device in Safe mode and reconfigure the fingerprint.
4- Check for the latest device O/S (Settings > Software Update > Download updates manually).
For further assistance, register your concern in Samsung members app (Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).
