Original topic:

Regarding serious issue after updating software

(Topic created on: 03-02-2025 12:00 PM)
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Amanshelke
Active Level 3
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Galaxy A
Hello everyone
Today I talking about very serious matter on software updatation , 
I feel in Samsung when I update software in my A 35 phone , sometime , or somedays phone is running soomthly and working fast , 
But after 15 days or 1 month the phone is lagging, working slow.
I have doubt , one thing I cannot understand
Why is software update updates is slowed phone ,
I paid 30000 for this phone 
Also I think complaint against this company, take is seriously.
2 Comments
AV_Sharma
Active Level 5
Galaxy A
It's same even in the top S series as well.
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cs_member8
Moderator
Moderator
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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