Hello myself dhruv from gwalior ... I have recently purchased samsung device samsung galaxy A12 in August 2021 .. my Phone is currently running on software android 11 version.. it sometimes hang to much and not able to use nicely.... it's july ending and I haven't received any kind of updates of android 12 version... when will I get it????
We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We'd like to inform you that your device is eligible for Android 12 in September 2022. Depending on the model and country or network operator, supported functions and schedules may change. We request you to please check your updates section from time to time.
Please follow the easy troubleshooting steps which might help to solve the hang issue.
Check space availability:
Is there sufficient space available on your device? Kindly check the space on your device: Path: Settings > Device Care >Storage
To improve the device performance there should be sufficient space. Request you to keep at least a ''minimum 20% internal memory free''.
Kindly check RAM in your device:- Path: Settings>Device care>Memory.
To improve the performance RAM of the device should be free. So, clear the RAM memory once a day. Check app cache Does the device hang while accessing any particular Application/Game etc?
Please follow the below steps 1- Clear app cache through Device care:
Step1: Navigate to the app's screen and tap on Settings. Step2: Tap on Device care. Step3: Tap on Storage. Step4: Tap on CLEAN NOW.
If your issue will be not resolved, please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).
Note. please attach the error log file within 15 minutes of the error occurring.
