Recent update not installing

[Kashish391]

There is a software update which is of about 207 MB size. It is not installing. It says failed to install firmware. Please visit the store. Can anyone help regarding this.

Cover image

[Paras_M176B]

Use smartswitch via pc

[Kashish391]

Can you guide me in details. It would be really helpful

[Paras_M176B]

https://www.samsung.com/au/support/mobile-devices/downloading-smart-switch-on-pc/

Download smart switch for pc from Here and install then launch the smartswitch and connect ur mobile with data cable to pc then its show update available then Download update else go to service centre

[Kashish391]

Thank you for help 😊

[Paras_M176B]

Issue solve ?

[Kashish391]

Yes it is solved

[Himanshu_]

Its easy bro. Follow the following steps.

1)install smart switch from Samsung site in PC & from galaxy store in your phone. (Letest version)

2)now open smart switch on your phone & pc and use data cable to connect your phone with your pC.

3)once your phone get connected with your pC ,your phone details will shown on PC smartswitch app.

4) Just click on update option in PC smartswitch app.

5) follow the steps shown on smart switch.

6) Done. 👍🙂

[Kashish391]

Thanks bro for guidance.

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Thank you for sharing your concern. We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support