Problem in opening My Files App after Android 12 Update in my Galaxy A22 5G

[Ravíé1827]

My Galaxy A22 5G mobile's My Files App doesn't open. The same complaint in many mobiles of the same model.

It opens and immediately closes (Crashing)

It's happening only after the Android 12 Update on 15/07/22.

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. Please perform the below mentioned steps to resolve the issue:

* Check app cache: Clear cache memory of a particular application: Setting >Apps >Now pick the app. For example 'Samsung Internet' >Storage >Clear Cache.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[yadavyash2784]

Same problem mere phone Mey bhi aayi thi
Phone Ko reset karne k baad problem solve ho gyi
Ek baar reset krlo