Original topic:

PLEASE HELP ME !! Error on secure folder backing up more than 500 photo's with Galaxy A30

(Topic created on: 05-30-2021 07:01 PM)
302 Views
Ahmadreza9505
Active Level 1
Options
Galaxy A

hello 
I recently updated my galaxy a30 to the android 11 
before this update i could backup more than 500 photos in the samsung secure folder(totally i have 541 photo), but after update to android 11 the number of photo's that i can backing up is limited to 500 and i can't have a full backup of my photo's. In Android 10 I did not have this problem and could backup all of my data.
so what should i do ? please help me guys

error message : 
Backup failed something went wrong and some data was lost. To avoid losing the data permanently restore your data before trying to back it up again.

2 Comments
Ahmadreza9505
Active Level 1
Galaxy A

so i think no one can help me...☹️

0 Likes
cs-member13
Expert Level 4
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

0 Likes