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05-30-2021 07:01 PM (Last edited 05-30-2021 07:02 PM ) in
Galaxy Ahello
I recently updated my galaxy a30 to the android 11
before this update i could backup more than 500 photos in the samsung secure folder(totally i have 541 photo), but after update to android 11 the number of photo's that i can backing up is limited to 500 and i can't have a full backup of my photo's. In Android 10 I did not have this problem and could backup all of my data.
so what should i do ? please help me guys
error message :
Backup failed something went wrong and some data was lost. To avoid losing the data permanently restore your data before trying to back it up again.
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05-31-2021 01:31 AM in
Galaxy Aso i think no one can help me...☹️
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06-02-2021 12:06 AM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.
Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Note. please attach the error log file within 15 minutes of the error occurred.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support