Original topic:

Online background music playback issue on A52s

(Topic created on: 11-23-2021 06:36 PM)
913 Views
Geralt
Active Level 3
Options
Galaxy A
I just bought my Galaxy A52s device a week ago, since then I am having this weird issue where if I am listening music online(YT Music, Jio Savn) then the songs plays but it stops as soon as the phone goes to sleep(after 1 min in my settings) after device gets locked. 
To keep it playing either I have to tap the lock button once or unlock my device.
Things I have tried:
Enabled background data for these apps
Enabled background activity for these apps
Disabled battery optimisation for these apps
Disabled battery optimisation for bluetooth
Disabled the put the app to sleep function

Please help me solve this issue.
Thank you.
9 Comments
sfxut03
Active Level 10
Galaxy A
Just allow background activity for those app from long tap app icon, then about, then tap battery
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Geralt
Active Level 3
Galaxy A
Already did that too, still issue is there.
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sfxut03
Active Level 10
Galaxy A
Then reset all settings once
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Geralt
Active Level 3
Galaxy A
I am keeping it as the last resort, and finding everything else that can fix this issue.
Waiting for the November patch, will reset the device then of nothing fixes this up .
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iamsatish
Active Level 5
Galaxy A
Apart from not getting November's security patch , Bro there is Black color crush issue in the samsung A52s 5G.. plz watch the batman teaser to get detailed idea... i wasn't expecting this from samsung.. i have noticed this problem after 5 days of purchasing this device..
Nd plz give error reports regarding the display to samsung customer service care.. maybe it can be fixed ...
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Geralt
Active Level 3
Galaxy A
I didn't get you, can you show me, i mean using a screenshot or like that. I don't know what do you mean by black color crush.
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iamsatish
Active Level 5
Galaxy A
See at the side of the pictures.. they are pixelated. Greyish type. The black color scenes are not deep black since it is amoled display... Screenshot_20211122-014121_YouTube.jpgScreenshot_20211122-020325_YouTube.jpgScreenshot_20211122-020252_YouTube.jpg
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Geralt
Active Level 3
Galaxy A
Maybe its because of that video, check with this image, and with full brightness check if its fully black or its leaking lights, or it is using leds to show the black color of that image. Make sure to open image in full screen so as the status bar is hidden too.AMOLEDtest_23880_1637702571.png
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cs-member13
Expert Level 4
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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