Original topic:

OneNote Sync Issues on A70 Android 10

(Topic created on: 04-19-2020 12:43 PM)
Olanrewaju
Active Level 6
Options
Galaxy A
Hi People.

I've been having severe OneNote sync issues on my phone since upgrading to Android 10. I've tried all recommended OneNote fixes, to no avail.

Is anyone else having this issue? Were you able to resolve it?

Thanks ahead. 
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25 Comments
Samsung_specialist
Community Manager
Options
Galaxy A

Hey there,

Can you please contact our call center on 800 7267864 and request Remote Management to help you with your concern.

Thank you

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Olanrewaju
Active Level 6
Galaxy A
Hey. OK. Thanks.
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Olanrewaju
Active Level 6
Galaxy A
I had to downgrade to Android 9. Everything's working the way it should including Gallery recognition of new images via file transfer.

I hope Samsung is able to fix the issues with Android 10 by the time it is released again. Thank you.
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Sjsami18
Beginner Level 2
Galaxy A

I am having the same issue. I have been informed by Samsung Live Chat customer support to wait for OneNote update for Android 10. Hope the fix is here soon.

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Olanrewaju
Active Level 6
Galaxy A
That's one option. But it was affecting my work so I couldn't wait. I downgraded to Android 9 and it's working OK. If you can wait, please let us know if Microsoft releases an update that fixes the problem. Thanks.
Balaji70007
Active Level 1
Galaxy A
hi
I have the same issue. pls let me know the downgrade steps. I am literally suffering from this Android 10b update.
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Olanrewaju
Active Level 6
Galaxy A
Hi Balaji. The safest thing is to contact Samsung support & ask them to downgrade your phone to Android 9. They have the system images and are qualified to do it.

Before then, install Samsung Smart Switch from the Google Play Store. Insert an SD Card & backup your files & apps, etc, using the Smart Switch app. Make sure the SD Card is decrypted.

Then they can do the backup. I hope this helps.
Balaji70007
Active Level 1
Galaxy A
hi

I have backed up all the data. I installed smart tutor and took remote support from Samsung tech support and they informed there is no option to downgrade the OS to version 9. 😞
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Olanrewaju
Active Level 6
Galaxy A
Hi Balaji. Sorry to hear this. What country are you based in?
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