New software update bug?

[MangThangeo]

Since the last software update my phone's been shutting down itself from time to time and it's lagging too.
Any tips ?

[ranন_জন]

exactly same facing too.

[admin_]

Thank you for being a part of Samsung community. We apologize for the issue you are facing in the device after the update. The relevant department will serve you better, if you can provide logs/video within 15 minutes of issue occurrence by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports). Be sure to hit ♡ when you find an answer that works for you.

For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/

[Varn]

You have to Reset the Device...

Do Backup your Device first , if you don't want to lose your Data..

[MangThangeo]

hard reset or soft rest? or factory reset?

[Varn]

Better do a Factory Reset.. :)

but don't forget to backup your phone data..

[MangThangeo]

ok.thanks

[Varn]

yup. .:)