I have Galaxy A54. Last year I took subscription of Netflix and was able to watch on my mobile. After some months I cancelled subscription and unsinstalled Netflix. Last week I again subscribed Netflix and installed it on my A54. But now whenever I try to open Netflix it gives error "Sorry we could not reach the Netflix service. Please try again later. (-1000)"
The app doesn't even start. I factory reset my A54 twice even same problem. Called Netflix and they say that not our problem. You talk to Samsung.
Netflix is running fine on my TV,tablet and other mobiles but not on A54. A54 is updated to latest version of 6.1 with last update 28Sep2024.
As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to further investigate and resolve this issue.
Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
The problem is solved now. Maybe Netflix got the problem and solved it in their App as it got updated yesterday. Now the Netflix app starts without any message and I can use it. Thanks for responding. 🙏
