Original topic:

My mobile samsung galaxy A73 5G display problem

(Topic created on: 11-20-2024 02:27 PM)
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MaliMohit
Beginner Level 3
Options
Galaxy A
samsung galaxy A73 5G display problem  in pink colour line 
6 Comments
Wodehouse
Expert Level 1
Galaxy A
That's concerning!

The pink color line issue on your Samsung Galaxy A73 5G's display can be caused by various factors, including:

*Hardware-Related Issues*

1. *Display panel defect*: A manufacturing defect or physical damage to the display panel can cause color distortion.
2. *Loose or damaged display connectors*: Loose or damaged connectors between the display panel and the device's motherboard can cause display issues.

*Software-Related Issues*

1. *Firmware glitch*: A software bug or glitch can cause display issues, including color distortion.
2. *App compatibility issues*: Incompatible apps or software can cause display problems.

*Troubleshooting Steps*

1. *Restart your device*: Sometimes, a simple reboot can resolve the issue.
2. *Check for software updates*: Ensure your device is running the latest software. Go to _Settings_ > _Software update_ > _Download and install_.
3. *Boot in Safe Mode*: Restart your device in Safe Mode to isolate the issue. If the issue persists, it might be a hardware problem.
4. *Perform a factory reset*: If none of the above steps resolve the issue, perform a factory reset. Go to _Settings_ > _General management_ > _Reset_ > _Factory data reset_. Be sure to backup your data before performing a factory reset.

*Additional Recommendations*

1. *Visit a Samsung authorized service center*: If none of the above steps resolve the issue, visit a Samsung authorized service center for further assistance.
2. *Contact Samsung support*: Reach out to Samsung support for guidance and potential repair or replacement options.

If this reply answered your query please mark my reply as "resolved" by clicking 3 vertical dots. Thank you 😊
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smvlogs
Active Level 6
Galaxy A
Change the Display,
1732093321586.jpg
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Sayan_SS_
Expert Level 5
Galaxy A
Currently,There is No Sollution For Green Line Issues.You Need To Replace The Display Of Your Device.You Can Check Below Link For Better Understanding
https://r2.community.samsung.com/t5/Tech-Talk/The-GreenLine-Syndrome-How-It-Happen-Is-Brand-Giving-R...

Thanks 😊
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goodthings
Expert Level 5
Galaxy A
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace /repair it's. If you like please accept as a solution it's help to others users also,click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy A
Your's most welcome to here.
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cs_member8
Moderator
Moderator
Options
Galaxy A

Dear Samsung member,

Greetings from Samsung customer support.

As per your query, kindly follow the easy troubleshooting steps which might help to solve the issue.

● Power OFF Galaxy smartphones - To power off through Quick settings, swipe down from the top of the screen. Tap the Power icon in the upper right of the screen (next to the Settings icon), and then tap OFF.

● Power on the device- Pressing power key on the device after by pressing power button for 5-7 seconds.

● Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

● In case the issue still occurs, kindly visit the service center and inspect your device with the technical team end, they will provide you with all the information in a better way after inspecting the device physically.

You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support.

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