Original topic:

Mistakenly enrolled in beta update ,after withdraw still beta update showing

(Topic created on: 10-02-2022 04:23 PM)
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ADANIRBANDUTTA7
Active Level 3
Options
Galaxy A
Hi i mistakenly update in beta update for one ui 5.0 in my samsung a52 and in software update showing  a update in update section. I don't want to update that . I withdraw beta testing  from samsung member , but still the  beta update showing in software update. How to resolve my issue please help me 
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6 Comments
DrShubhanshu
Active Level 8
Galaxy A
Downgrade it through smartswitch app from pc, if withdrawn from beta once u connect ur phone to pc and open smart switch app it automatically detects official version download it and install
Galaxy A
I didn't install that beta version. And already withdraw that. But in software update still beta version showing
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Kunal2
Expert Level 1
Galaxy A
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vva85
Active Level 3
Galaxy A
Go to the the samsung member app, once again click on the banner to join the program scroll down and withdraw it
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Galaxy A
I have withdrawn but still beta software update showing
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cs_member8
Moderator
Moderator
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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