Original topic:

J4+ vibration motor not working after last update

(Topic created on: 07-20-2020 10:47 PM)
1016 Views
ShadowRz
Beginner Level 5
Options
Galaxy A

My vibration motor stopped working right after the last update (2020-05-16) (https://doc.samsungmobile.com/SM-J415G/TPA/doc.html). I will note that after another update the vibration motor became more of a pulse than the regular constant vibration.

 

I have tried:

  • Safemode
  • *#0*#
  • Interactive trouble shooting in the samsung members app
  • Changing my volume settings along with do not disturb mode
  • Multiple restarts
  • Someone mentioned turning on vibrations in the sound part of settings, that option doesnt exist
  • Turning off my phone for a period of time
  • Changing my vibration pattern

 

And I am not factory resetting my phone as it's too much of a hassle.

 

Considering samsung's past update history with this phone, do I have to wait another 2 or more months to have this issue resolved?

2 Comments
Samsung_Support3
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please , register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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nitishns
Active Level 1
Galaxy A
not working vibration my phone j7max
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