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06-27-2021 01:43 PM in
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06-27-2021 01:45 PM in
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06-27-2021 02:29 PM in
Galaxy ATry the steps below to fix problems with Google Play. They may help if:You can’t download or install apps or games from the Google Play StoreYou can’t download music, movies, TV shows, or other content from Google PlayThe Google Play Store app won’t open or loadThe Google Play Store app crashes after it opensDownloads and app updates get stuck and won’t finish
If these steps don’t fix the issue, you should contact the developer for support.
Check that you have a strong Wi-Fi or mobile data connection
First, make sure you have a strong internet connection. It’s best if you can connect to a Wi-Fi network. If you don’t have access to Wi-Fi, make sure you have a strong mobile data connection. Then try your download again.
Get more help with connection problems on Android devices.
Clear the cache & data of the Play Store
This gives the app a fresh start and can help fix issues.
Open your device's Settings app .Tap Apps & notifications See all apps.Scroll down and tap Google Play Store .Tap Storage Clear Cache.Next, tap Clear data.Re-open the Play Store & try your download again.
Restart your device
If you still can’t download after you clear the cache & data of the Play Store, restart your device.
Press and hold the Power button until the menu pops up.Tap Power off or Restart if that is an option.If needed, press and hold the Power button until your device turns on again.
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06-27-2021 03:09 PM in
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06-30-2021 10:44 PM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.
Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Note. please attach the error log file within 15 minutes of the error occurred.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
