We apologize for the inconvenience you are facing. We understand your concern and will help you resolve this. Kindly follow the below steps to resolve your issue:
We suggest you try to connect the device to an open area.
1. Check the device network mode settings Settings>Connections>Mobile networks>Mobile networks>Network mode SIM1 or SIM2. Note: We recommend setting the device network mode as 5G/LTE/3G/2G (auto connect) mode.
2. Set Network operator settings: Navigate to the Apps screen and tap on Settings>Connections>Mobile networks>Tap on Network operators>Select automatically>Tap on OK Note: We recommend setting device network operators as 5G/LTE/3G/2G (auto connect) mode.
3. Check SIM cards Kindly check the same SIM card on another phone or another SIM card on the same phone to verify the issue.
4. Kindly check your device in Safe Mode: Using Safe Mode on a Samsung phone or tablet allows you to force the device to run the essential operating system, and disable most 3rd party applications. Power off the device>Press and hold the Power key for one or two seconds to turn on the device.>When the Samsung logo appears, press and hold the Volume down key.
Note: If your device functions correctly in Safe Mode, it is most likely that the issue lies with a 3rd party application that can be uninstalled to resolve the problem.
5. Kindly Update the software: Settings>Software update>Download and install>Software update available then tap on Download>After downloading tap on Install now
6. Backup and Factory Data reset: Kindly create a data backup of your device via the Samsung cloud account Step 1: Go to Settings>>Step 2: Tap on Profile >>Step 3: Tap on Samsung Cloud>>Step 4: Tap on Back up data>>Step 5: Tap on Back up now>>Step 6: Tap on Done and reset the device through the below steps:- Setting > Backup and Reset > Factory data reset OR Settings > General Management > Reset > Factory data reset.
If the issue is not resolved, then I would request you to please connect with the network service provider to get access for the network.
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
