I cant recover the back up

[hash1r]

So my old phone was broken in pieces . And when i got my new one which is A53 the back up isnt there even though in find my mobile i see that stuff yet i cant back up it

[Samsung_specialist]

Hi, 

For assistance, please visit one of our authorized Service Centers to check it for you. You may refer to the link it will guide you to the nearest service center to your location https://www.samsung.com/ae/support/service-center/