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Original topic:

Hey everyone

(Topic created on: 07-18-2022 11:23 PM)
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chileshe1999
Beginner Level 2
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Galaxy A
Am having some issues with my midrange galaxy she has been running a o k from the date I bought her that's 1 year 10 months till yesterday I am unable to lock the lock screen black out it till i plug my headphones or charger I have tried all to my Samsung knowledge but  non seams to work PLEASE HELP 

2 Comments
DatGuy
Active Level 7
Galaxy A
The phone blacks out when you try to lock it but it doesn't lock the phone, correct?
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Tsogo_sam05
Moderator
Moderator
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Galaxy A

Hi chileshe1999

Thank you for reaching out to us and we apologize for the inconvenience.

Kindly note that your device may need to be booked in for assessment. Please go to the below link to locate the closest Authorized Service Centre to you.

https://www.samsung.com/za/support/service-centre/

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