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Original topic:

Help

(Topic created on: 07-13-2021 04:41 PM)
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Wakif
Beginner Level 4
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‎07-13-2021 04:39 PM in 

Galaxy A
My phone is a Samsung Galaxy A01 updated to One UI 3.0 core from One UI 2.5 core. My phone after the Android 11 update is crashing apps, overheating, quick storage consumption even though I transferred everything to SD card,  split screen and other functions are not working and many features are missing. Any help will be appreciated
3 Comments
indiantrueindian
★★
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‎07-13-2021 04:41 PM in 

Galaxy A
App crashing may be Google's and the app developers problem

For other issues please give feedback to Samsung team via Samsung members app > help > error report
Chaman17
Active Level 8
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‎07-13-2021 06:03 PM (Last edited ‎07-13-2021 10:18 PM ) in 

Galaxy A
After a major software update, most of the apps would be incompatible ; so you would need to update all your apps from the play store as well as galaxy store.
Also, after update, you would need to clear cache partition by going in the recovery menu.
Moreover, due to some policy changes, some apps won't work if you transfer its contents to sd card. So, you would have to keep it in internal storage.
Let me know if you need more help.
Samsung_Support2
Expert Level 3
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‎07-14-2021 09:33 PM in 

Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please visit this mentioned link to resolve your device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support