Heating issue on A55

[Sandeep0910]

This issue start for me from October, when i purchase this mobile. But after too many updates, it has no solution. Heating issue happens when use mobile data and battery charging done. 

But when i use WIFI Connection only then no heating issue occurs.

Why use of mobile data occurs heating issue like an egg omlete can be done easily.

Solve this Samsung Please.

#HeatingIssue #Samsung

[Wodehouse]

The fact that the heating issue occurs when using mobile data and charging the battery, but not when using Wi-Fi, suggests that the problem might be related to the device's cellular connectivity or power management.

Here are some potential explanations:

1. *Cellular signal strength*: Weak cellular signal strength can cause your device to work harder, generating more heat. Check if you're in an area with poor cellular coverage.
2. *Mobile data settings*: Certain mobile data settings, such as high-speed data or video streaming, can cause increased heat generation. Try reducing your mobile data usage or switching to lower-speed data.
3. *Power management*: The device's power management system might be malfunctioning, causing excessive heat generation when charging the battery. Try calibrating your battery or performing a factory reset.
4. *Hardware issues*: It's possible that there's a hardware problem with your device, such as a faulty antenna or power management IC. If none of the above steps resolve the issue, you may want to visit a authorized service center for further assistance.

To mitigate the issue, you can try the following:

1. *Use Wi-Fi whenever possible*: As you've noticed, using Wi-Fi instead of mobile data seems to resolve the heating issue.
2. *Reduce mobile data usage*: Limit your mobile data usage to essential tasks, and try to use lower-speed data when possible.
3. *Keep your device in a well-ventilated area*: Ensure your device has proper airflow to help dissipate heat.
4. *Monitor your device's temperature*: Use an app to monitor your device's temperature and adjust your usage accordingly.

I hope these suggestions help you better understand and manage the heating issue with your mobile device.

If this reply answered your query please tap 3 vertical dots to the right of my reply and tap "Resolved". Thank you 😊

[sudhakar35gm]

No one will tell you this :
To check the strength of the mobile network, dial *#0011# (choose SIM 1 or 2) and see the RSRP rating. It must be within - 50 dBm to - 90 dBm (strong signal).

Force stop, storage - clear cache, remove the app from the recent list - for all the unnecessary apps.

Try these.

[cs_member9]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below mentioned troubleshooting steps, these may help in resolving your concern.

Please follow these easy troubleshooting steps which may help in resolving this issue:

● Galaxy device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

→ Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

→ You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support