Galaxy A72 is not using it's telephoto lens for 3x zoom after android 13 update

[Bitu8007]

I have a Galaxy A72.very nice phone.but recently I got android 13 with one ui 5 update.After updating my phone is not using it's telephoto camera atall.If I am trying to take 3x zoom photos then it is taking photos by it's main 64mp camera and croping it.Is there anyone who is facing same problem??....It's a request to samsung plz solve this by a Ota update

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Thank you for sharing your concern. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback >Ask question

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[YashRaizada]

Plz do fast

[YashRaizada]

Same problem with me