Original topic:

Galaxy A71 - Force 2.4Ghz band on my Galaxy A71 ( Wifi)

(Topic created on: 02-19-2023 07:24 PM)
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GonzaloRoc
Beginner Level 2
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Galaxy A

Hi, 

I need to setup some smart devices at home that require the 2.4 Ghz to setup and work. My router and mesh devices are dual band (2.4 AND 5Ghz) and that cannot be modified. it automatically generates both bands with the same SSID. Again, this setting cannot be modified. 

Since I cannot change how the router works, where is the option in my A71 option to force the use of the 2.4Ghz band? Has it been removed? What has been the beautiful reason to do that? What is the solution?

Regards

 

 

2 Comments
Galaxy A
Bro, you can connect 2.4 or 5 if your WIFI has dual band and A71 will support both very well
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cs-member11
Moderator
Moderator
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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