Original topic:

Galaxy A55 AOD issues

(Topic created on: Monday)
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mrrifat_171
Active Level 1
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Galaxy A
After one ui 7 update. I have facing many of issues like AOD and Fingerprints sensor. 
if AOD is on, then Wallpaper also show clearly and Battery is draining. And My Fingerprints sensor isn’t working. Even when i was removed my screen protector of my phone's 
1 Comment
cs_member8
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As you are facing multiple issues with your device, we kindly ask you to share the log file with us. Additionally, if you have any video clips or images that illustrate the problem, it would greatly enhance our understanding.

Path: Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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