Original topic:

Galaxy A50s

(Topic created on: 11-22-2021 07:03 PM)
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deepakmishra679
Beginner Level 2
Options
Galaxy A
Company should provide different lock screen fingerprints animations and the fingerprint unlock is also very very slow and doesnt work sometimes.
I tried many times changed my screen guard and some times without screen guard, the condition is same, kindly look into the matter
2 Comments
Lekshmanan
Expert Level 3
Galaxy A
Agree
cs-member13
Expert Level 4
Galaxy A


Greetings from Samsung customer support.

Thank you for sharing your concern. And please follow the easy troubleshooting steps which might help to solve the issue.

The device’s ultrasonic fingerprint sensor may not recognize fingerprints from fingers that are too dry, and recognition rate may be also low. If the recognition rate is low, it is because the device tries scanning repeatedly to get the fingerprints with better quality, so the unlocking speed may become slow. However, this is not a device defect but a normal operation.

If you moisten your finger properly by using hand cream and try again, the recognition speed will be better.

Thank you for writing to Samsung.
Warm regard,
Samsung customer support

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