Galaxy A15 5g

[Ninja7]

Sometimes it works automatically, also quick setting freez, touch not working properly.

This Device is Only 2 month older

[sekhimran]

If this continues, one day Nokia will be like Samsung

[goodthings · Accepted solution]

Kindly reset factory data without backup of apps then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query kindly perform the following steps to resolve your issue:

Note: Make sure there is no physical damage to your device.
Restart the device: Restart the phone by pressing the Power button and then tapping on Restart.

Note: If you use the Fingerprint security feature, the phone will require your backup password to unlock after rebooting.

How to restart the device Press & hold the power key > Tap on Restart > Tap again to Restart your phone.

Remove memory card
Due to some ''unauthorized'' files in the memory card device performance will be slow, so if you are using the memory card in your device. I will advise you to safely remove it from your device. For this follow the below steps:

Step 1: Before removing the memory card, first, unmount it for safe removal.
On the Home screen, tap Apps > Settings > Device maintenance > Storage > More option > Storage settings > SD card > Unmount.

Insert the ejection pin into the hole on the tray to loosen the tray.
Note: Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged.

Step 2: Remove the memory card.

Note: Please do not remove the memory card while the device is transferring or accessing information.

Doing so can cause data to be lost or corrupted or damage the memory card or device.
Samsung is not responsible for losses that result from the misuse of damaged memory cards, including the loss of data.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs. Please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[Ninja7]

Performed all of these but issue not resolved.

[Ninja7]

Dear Samsung plz fix this with updates

[KKK84]

Facing these issues in two A15 5g bought on same day, it looks like some design or SW issues which Samsung is not acknowledging

[VijayPachoute]

Hey I have some solution for you.

Disable Auto brightness.And remove screen guard

Use then..I hope issue will resolved

[Ninja7]

By the time it is working fine i have not faced this issue from 10-15 days

[nileshkpatil]

A15 5G having screen malfunction issue when it is in pocket....visited samsung service 4 times within 2 days ...but they are not able to solve issue....once they replaced phone and still same issue. Either software to hardware issue ....but did not got any solution till date...very bad service or bad diagnosis