Fingerprint sensor issue Samsung A30, not sure if it's a bug issue or hardware issue ?a

[Charlie8881]

 

[Acand]

just restart the device and try clearing cache, it happened coz the phone wasn't switched off for long

[YaMuk]

finger sensor change...cost 1700 aprox

[Sauravtheone]

fingerprint problem in all A series device

[harshal08]

han mere mobile me bhi vahi issue dekha gaya ye sayad bug he...old mobiles ke liye

[Puru0708]

same ye problem M21 me thi
to service center pr le gya tha tb sahi hua

[AGalaxyuser]

Clear all the fingerprints and then register again. If your problem persists factory reset your device or else go to nearest authorized service centre

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We apologize for the inconvenience caused to you. To resolve "fingerprint" issue kindly follow the given below steps:-

1. Try after register a new fingerprint. To register a new fingerprint:-
Settings> Bio metric and security>Fingerprints > Continue > Set secure screen lock > Start with center.

2. Reset the device and before resetting the device make sure to create backup of your device via Smart Switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite
Settings > General Management > Reset.

After performing the troubleshooting steps if the issue still persists, kindly get back to us with additional information- Error log File, Video or Screen-shots. This will help us to further investigate and resolve your concern (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support