Fingerprint lock problem

[SattwikBiswas]

I cant unlock my device using in-display fingerprint scanner since November. Please fix this problem @Samsung electronics. There is a huge problem for A50 users.

[Nimrod]

Restart ur mobile couple of times, together turn off finger print related "advanced features" or stop finger print feature for 2-3 days n restart

[Ďiñesh]

bro go to customer service

[Samsung_Support2]

Hi there,

Kindly follow the below mentioned steps to resolve the issue-

> If any screens guard/tampered glass/protection film is available then first disables the fingerprint settings and then removes the screen guard.

> Once screen guard is removed now register the fingerprint again and check the issue

> Make sure to use the central fingerprint parts evenly when you register or scan fingerprint, so that all portions of fingerprint, including the center and corners have been fully scanned.

> If problem does not get resolved, run the device in Safe mode and reconfigure the fingerprint.

> If issue still persists, create data backup and reset the device.

>If you still have similar problems please visit to the authorized Samsung service center with device and have it inspected for further resolution.

For address details of Samsung Service centers follow the link mentioned below-

http://www.samsung.com/in/support/servicelocation/

Regards,

Team Samsung Members