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Original topic:

Fingerprint doesn't match

(Topic created on: 08-08-2024 11:09 PM)
396 Views
william007
Active Level 3
Options
Galaxy A
Hi all. On my a33 I set the fingerprint and it worked now it says fingerprint doesn't match. How can it be if it's my fingerprint 
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19 Comments
TeeA
Active Level 8
Galaxy A
My money is on a software bug, since it can register your print but not read it, it also doesn't indicate that the hardware of the fingerprint is not working since it's registering.

I asked about 6.1 since a lot of devices have been getting software bugs after updating and I believe your phone is suffering from it too. I'd suggest that you go to the Support side of this app and send an error report. Hopefully they'll take note and a later software update/monthly one will solve the problem 🧐
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william007
Active Level 3
Galaxy A
OK. It did work a few times this morning then said the same thing
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TeeA
Active Level 8
Galaxy A
You can also try this if you haven't 1723196209866.jpg
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william007
Active Level 3
Galaxy A
I'll try.
william007
Active Level 3
Galaxy A
I always struggling to get into the recovery
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Bionic11
Active Level 1
Galaxy A
You probably used the wrong finger. Askies
william007
Active Level 3
Galaxy A
No. I use the right finger. It does work sometimes
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nadia-k
Active Level 7
Galaxy A
Well do you have a screen protector on it ? My a33 gives me this problem whenever I use a screen protector
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william007
Active Level 3
Galaxy A
No I don't. The warranty expired at the end of last month
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nadia-k
Active Level 7
Galaxy A
🤔
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