Fingerprint doesn't match

[william007]

Hi all. On my a33 I set the fingerprint and it worked now it says fingerprint doesn't match. How can it be if it's my fingerprint 

[TeeA]

My money is on a software bug, since it can register your print but not read it, it also doesn't indicate that the hardware of the fingerprint is not working since it's registering.

I asked about 6.1 since a lot of devices have been getting software bugs after updating and I believe your phone is suffering from it too. I'd suggest that you go to the Support side of this app and send an error report. Hopefully they'll take note and a later software update/monthly one will solve the problem 🧐

[william007]

OK. It did work a few times this morning then said the same thing

[TeeA]

You can also try this if you haven't

[william007]

I'll try.

[william007]

I always struggling to get into the recovery

[Bionic11]

You probably used the wrong finger. Askies

[william007]

No. I use the right finger. It does work sometimes

[nadia-k]

Well do you have a screen protector on it ? My a33 gives me this problem whenever I use a screen protector

[william007]

No I don't. The warranty expired at the end of last month

[nadia-k]

🤔