ShadyF
Beginner Level 2
Options
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-07-2021 11:54 AM (Last edited 05-07-2021 11:55 AM ) in
Galaxy A
Hello
I am having issues with my fingerprint scanner, it does not work anymore. I didn't drop the phone or interrupted any major update and it was released May 2020. It displays the message "Fingerprint sensor not working, try again or restart phone"
The problem occurred when the phone was running Android Q with One UI 2.5. I updated it to Android 11 with One UI 3.1 but the problem still persists.
Can someone please assist me.
- Tags:
- fingerprint
- galaxya
4 Comments
Maps_sam07
Moderator
Options
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
05-07-2021 01:01 PM in
Galaxy AHi ShadyF
Please take the device to the service center for an assessment. To locate a service center near you, visit the link below:
seumo
Active Level 8
Options
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-07-2021 01:28 PM in
Galaxy A
And they won't assess your phone for free
ShadyF
Beginner Level 2
Options
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-07-2021 01:30 PM in
Galaxy A
I will take it back from where I bought it. Thank you
Vaderboii999
Active Level 4
Options
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-09-2021 02:26 PM in
Galaxy A
A21s does not have android 11 yet the problem is the software update it has bugs try removing it and being on 10 till the original is out.