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Original topic:

Fingerprint A21s

(Topic created on: 05-07-2021 11:54 AM)
586 Views
ShadyF
Beginner Level 2
Options
Galaxy A
Hello

I am having issues with my fingerprint scanner, it does not work anymore. I didn't drop the phone or interrupted any major update and it was released May 2020. It displays the message "Fingerprint sensor not working, try again or restart phone"

The problem occurred when the phone was running Android Q with One UI 2.5. I updated it to Android 11 with One UI 3.1 but the problem still persists. 

Can someone please assist me.
4 Comments
Maps_sam07
Moderator
Moderator
Options
Galaxy A

Hi ShadyF

Please take the device to the service center for an assessment. To locate a service center near you, visit the link below: 

https://www.samsung.com/za/support/service-centre/

0 Likes
seumo
Active Level 8
Galaxy A
And they won't assess your phone for free
0 Likes
ShadyF
Beginner Level 2
Galaxy A
I will take it back from where I bought it. Thank you
0 Likes
Vaderboii999
Active Level 4
Galaxy A
A21s does not have android 11 yet the problem is the software update it has bugs try removing it and being on 10 till the original is out.
0 Likes