Original topic:

Facing no internet issue on my galaxy a51.

(Topic created on: 12-22-2020 08:32 PM)
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ajeet1996
Beginner Level 2
Options
Galaxy A
I am facing no internet issue from last 3 days . Internet on my other devices with same service provider is working smoothly.Most of the time it says no internet connection. 
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5 Comments
Galaxy A
try visiting your nearest centre.
Anonymous
Not applicable
Galaxy A
go to settings-> general management -> reset network settings-> turn off phone-> press volume up and power button at the same time for 10 seconds-> select wipe cache and partiion-> restart. If your problrm is solved click 3 dots on my comment and "Accept solution"
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cs-member13
Expert Level 4
Galaxy A

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please be assured and to resolve "internet" issue please follow below given steps:

1. Reset Network Settings:- Go to apps screen >Settings >General Management >Reset >Reset Network Setting.

2. Check Network mode and set it to Auto Connect. (Settings > Connections> Mobile Network> network mode SIM1 or SIM2 > Network mode> Select LTE/3G/2G auto connect)

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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sasugm
Beginner Level 2
Galaxy A
Internet net issue
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sasugm
Beginner Level 2
Galaxy A
All sim
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