Anyone else facing Colour Shifting on their Galaxy A 2019 series?
Specifically on the lock screen wallpaper during conditions :-
1) When Display is normally ON the colour of the Wallpaper is slightly less saturated and the wallpaper is slightly blurred?
When Power Button is pressed to turn off The Display, at that specific moment the Wallpaper's PPI Quality and Colours go back to the original quality for that specific moment
2) Major Colour Shifting when Diplay Brightness is Dimmed.
To resolve the issue kindly follow the given below steps:-
1. Check device in safe mode:- Press and hold the Power key, when Power off icon appears >Press and hold the power off icon. Exit safe mode: Hold the power button and select restart on the device.
2. Reset the device:- Settings >General Management > Tap on Reset. Note: Before reset make sure to have back up of the data via Smart Switch Mobile App (Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question). Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
