Digital wellbeing

[aarchi26]

Can anyone asist me regarding why my screentime is 0 hrs from the day i bought it. I think i have used it for more than 8 hrs everyday since the lastt 4 days and its still 0 and showing 7 hrs remaining in my goal. What should i do??

[sfxut03]

Try to update the app from galaxy store

[aarchi26]

I did. Still the same

[Anonymous]

To make it work go to settings and give the required permissions
Then it will work smoothly

[aarchi26]

Did this tooo. Its not working 😕

[itsHRSH]

1. Open Digital Wellbeing
2. Click on triple dot on top right
3. Click on Settings
4. Click on Allow access to usage data
5. Turn on toggle for Digital Wellbeing.

Hope this will help you!!

[aarchi26]

Can you explain how to turn on toggle?

[itsHRSH]

👍

[aarchi26]

This is onn from the start. Its 0 since week 1

[cs_member8]

Dear Samsung Customer,

Greetings from Samsung Customer Support!

Thank you for sharing your concern. We acknowledge your query and apologize for the same.

We'd like to inform you that restart the device, press and hold the Power key and the Volume down key simultaneously for more than 7 seconds to restart it.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Ask question).

Thank you for writing to us.
Warm Regards,
Samsung Customer Support.