Original topic:

Device problem (Restarting and no USB support-A51)

(Topic created on: 05-19-2021 11:28 PM)
2093 Views
Samsung_NtsBh2S
Beginner Level 2
Options
Galaxy A

Model Name - Galaxy A51

Model number - SM-A515F/DSN

When I'm connecting my phone to my desktop or to my laptop the USB connection is not showing in the PC or in the phone.But my phone charging.So I checked whether my cable is fine by using other Samsung phones but cable is working fine. Also when I'm using my phone it get stuck usually and then it get restarted. To fix that I reset my phone but still those problems are available. Also I scanned my phone to check whether there any virus or any treats but I didn't find any of them. Also I tried to wipe the cache partition but I can't access it because in new android version it needs USB connection to do that also. So any of those not worked. Please anyone can help me to fix those issues?

4 Comments
MrDragone
Active Level 9
Galaxy A
Go Developer option and turn on usb debugging
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Galaxy A
same problem with my a51 also in 3/4 day device heating and automatic restart whats is the solution
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cs-member13
Expert Level 4
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

0 Likes
Ranjan1678
Beginner Level 2
Galaxy A
When connected to PC through data cable, its not showing the drive on PC neither it shows to chnge the mode. This problem starts to occur after the software update.
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