Device often freezes and restart

[dlip]

My device galaxy a9(2018) often freezes while using it how can i solve this problem. I've tried everything it from factort reset to hardresetting bt it did'nt help. Can any1 give me solution for it

[JEEVA777]

It's hardware fault. Go to service center.

[dlip]

Thanx man.

[dlip]

Which hardware is causing it dobu have any idea

[JEEVA777]

In my old mobile there was problem with the CPU ic. It was had bad contact with motherboard said service center.

[dlip]

That means it can be fixed!!! Thanks alot buddy

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Thank you for sharing your concern. We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

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Warm Regards,
Samsung Customer Support